Refund policy

We want every Saint Montrale customer to feel confident purchasing from us. Please review the following policy before placing your order.

RETURN AUTHORIZATION

Please contact info@saintmontrale.com before sending any return.

Approved returns will receive return instructions and the applicable return address or prepaid return label. Packages sent without authorization may not be accepted.

RETURNS

Eligible in-stock products may be returned within 14 calendar days after confirmed delivery.

To qualify for a return, the product must be:

• Unworn and unwashed
• Free from stains, odors, deodorant, hair, lint and damage
• Unaltered
• Returned with all original tags attached
• Returned with the original packaging when reasonably possible
• Accompanied by the order number or proof of purchase

Trying on a garment indoors for fit is permitted. Wearing the garment outside, washing it, removing its tags or using it for a photoshoot makes it ineligible for return.

To request a return, email info@saintmontrale.com with:

• Your full name
• Order number
• Product and size
• Reason for the return

If approved, we will provide return instructions. Return requests must be submitted within the 14-day return period.

RETURN SHIPPING

For ordinary returns, the customer is responsible for return-shipping costs. We strongly recommend using a trackable shipping service. Saint Montrale is not responsible for a return shipment that is lost before reaching us.

Original shipping charges are non-refundable unless the product was damaged, defective or incorrect, or unless otherwise required by applicable law.

SIZE EXCHANGES

Eligible products may be exchanged for another available size within 14 calendar days after confirmed delivery.

For the first approved size exchange on a United States order:

• The customer is responsible for shipping the original garment back to Saint Montrale.
• Saint Montrale will cover standard shipping for the replacement garment.

Only one complimentary replacement shipment is available per order. Additional exchanges may require payment of shipping costs.

Exchanges depend on inventory availability. Because Saint Montrale produces limited quantities, we cannot guarantee that another size will be available. If the requested size is unavailable, you may choose an eligible refund or store credit.

REFUNDS

Returned products are inspected before a refund is approved.

Approved refunds will be issued to the original payment method within 5 business days after inspection. Your bank, card issuer or payment provider may require additional processing time before the refund appears.

Shipping charges, expedited-delivery charges and return-shipping costs are not refundable unless the return resulted from an error by Saint Montrale or applicable law requires otherwise.

We do not issue cash refunds for purchases made with gift cards. Eligible gift-card purchases will be refunded to the gift card.

DAMAGED, DEFECTIVE OR INCORRECT PRODUCTS

Inspect your order when it arrives.

Contact info@saintmontrale.com within 7 calendar days after delivery if your product is damaged, materially defective or different from what you ordered.

Include:

• Your order number
• A description of the problem
• Clear photographs of the product
• Photographs of the packaging when the package was damaged

After verifying the issue, Saint Montrale will provide an appropriate resolution, which may include a prepaid return label, replacement, repair or refund.

Normal variations in fabric texture, garment measurements, screen printing or color caused by materials, production methods, lighting and screen settings are not automatically considered defects. This does not exclude material manufacturing defects or products that differ materially from the product description.

NON-RETURNABLE PRODUCTS

The following products are not eligible for ordinary returns:

• Products worn, washed, damaged or altered after delivery
• Products without original tags
• Gift cards
• Personalized or custom-made products
• Products explicitly identified as “Final Sale” before purchase
• Products returned outside the stated return period
• Products that fail the return inspection requirements

A discount or promotional code does not automatically make a product final sale. A product is final sale only when that condition is clearly disclosed on the product page before purchase.

ARCHIVE 001

ARCHIVE 001 is currently an in-stock product and is covered by this return and exchange policy. It is not treated as a preorder unless the product page expressly states otherwise.

ORDER CANCELLATIONS

Contact us immediately if you need to cancel or change an in-stock order.

We will make reasonable efforts to accommodate the request when fulfillment has not started. We cannot guarantee cancellation or modification after the order has entered fulfillment or shipped.

If an order has already shipped, the customer may request a return after delivery under this policy.

ABUSIVE OR FRAUDULENT RETURNS

Saint Montrale reserves the right to reject returns involving suspected fraud, altered products, repeated policy abuse, products not purchased from Saint Montrale or products that do not match the returned order.

Nothing in this policy limits a consumer right or remedy that cannot legally be excluded.

Last Updated: July 30, 2026