Shipping policy
SHIPPING & DELIVERY
Saint Montrale prepares each order with care. Please review the following delivery information before placing your order.
UNITED STATES DELIVERY
Delivery rates for United States orders are calculated at checkout based on the destination, parcel specifications, available delivery services, and other applicable shipping factors.
The applicable delivery charge will be displayed before the order is completed.
Saint Montrale does not guarantee complimentary delivery unless expressly stated for a specific release, promotion, or order.
ORDER PROCESSING
In-stock orders are generally prepared for dispatch within 1–3 business days after the order is placed and payment is successfully authorized.
Business days are Monday through Friday, excluding United States federal holidays.
Orders placed on weekends or holidays begin processing on the next business day.
Processing time is separate from carrier transit time.
Additional processing time may occasionally be required for order verification, high-volume releases, special products, or circumstances outside Saint Montrale’s reasonable control.
DELIVERY ESTIMATES
Where available, estimated delivery or transit times are presented at checkout or through the applicable carrier.
Delivery estimates begin after an order has been dispatched and are separate from Saint Montrale’s order-processing period.
Estimated delivery dates are not guaranteed.
Carrier operations, severe weather, transportation interruptions, customs processing, delivery-area conditions, and other circumstances outside Saint Montrale’s reasonable control may affect the final delivery date.
SHIPPING CARRIERS & SERVICES
Saint Montrale may use different shipping carriers and services depending on the destination, parcel specifications, service availability, delivery requirements, and the delivery option applicable to the order.
Where a specific carrier or service is presented and selected during checkout, Saint Montrale will fulfill the shipment using that service or, where reasonably necessary, a service providing substantially comparable or better delivery performance.
Where a delivery option is presented generically, such as standard delivery, Saint Montrale may select the appropriate carrier and service for fulfillment.
Available tracking information will identify the carrier responsible for the shipment.
TRACKING
When tracking is available, shipment confirmation and tracking information will be provided using the contact information associated with the order.
Tracking information may require additional time to update after a shipping label is created or after a parcel enters the carrier’s network.
A shipping notification does not necessarily mean that the carrier has completed its first physical scan of the parcel.
ADDRESS ACCURACY
Customers are responsible for providing a complete and accurate shipping address at checkout.
If you notice an error after placing an order, contact info@saintmontrale.com as soon as possible.
Saint Montrale will make reasonable efforts to accommodate an address correction before fulfillment is completed, but changes cannot be guaranteed after an order has entered fulfillment or been dispatched.
If an address correction, rerouting request, or other customer-requested change results in additional carrier charges, the customer may be responsible for those additional costs.
If a shipment is returned to Saint Montrale because of an incorrect or incomplete address provided by the customer, additional delivery charges may apply before the order can be sent again.
UNDELIVERABLE, REFUSED OR UNCLAIMED SHIPMENTS
If a parcel is returned to Saint Montrale as undeliverable, refused, or unclaimed, contact info@saintmontrale.com.
If reshipment is requested and the delivery failure was not caused by Saint Montrale or the carrier, the customer may be responsible for the applicable delivery charge for the new shipment.
Original delivery charges are non-refundable except when required by applicable law or when the shipment issue resulted from an error by Saint Montrale.
Additional carrier, return-shipping, customs, brokerage, or related charges actually incurred because a shipment was refused, abandoned, or otherwise returned may be deducted from any applicable refund to the extent permitted by law.
DELIVERED BUT NOT LOCATED
If carrier tracking indicates that an order was delivered but you cannot locate the parcel, first check the delivery location, household members, building staff, reception area, mailroom, parcel locker, and other secure areas where the carrier may have left it.
If the parcel still cannot be located, contact info@saintmontrale.com promptly with your order number.
Saint Montrale will review the available tracking information and, when appropriate, work with the carrier to investigate the shipment and determine the appropriate resolution.
A carrier delivery scan does not automatically prevent Saint Montrale from reviewing a legitimate delivery issue.
LOST OR MATERIALLY DELAYED SHIPMENTS
If a shipment stops receiving tracking updates, is materially delayed, or appears to have been lost in transit, contact info@saintmontrale.com with your order number.
Saint Montrale may initiate an investigation or claim with the applicable carrier before determining the final resolution.
Where a shipment is confirmed lost or another shipping failure for which Saint Montrale is responsible is verified, Saint Montrale will provide an appropriate resolution consistent with applicable law and the circumstances of the order.
A resolution may include replacement or refund depending on inventory availability, carrier findings, and the circumstances of the shipment.
Because Saint Montrale produces limited quantities, replacement merchandise cannot always be guaranteed.
DAMAGED SHIPMENTS
If your parcel or product arrives damaged, follow the damaged-product procedure contained in our Returns & Exchanges policy.
Please retain the merchandise and original packaging and provide photographs or other documentation when requested so the issue can be reviewed.
MULTIPLE SHIPMENTS
Saint Montrale may occasionally fulfill items from the same order in separate shipments.
If Saint Montrale elects to divide an order into multiple shipments, the customer will not be charged an additional delivery fee solely because Saint Montrale divided the fulfillment.
Separate tracking information may be provided for each parcel.
PREORDERS, MADE-TO-ORDER PRODUCTS & SPECIAL RELEASES
Products identified as preorder, made-to-order, or otherwise subject to a special fulfillment schedule may have processing or dispatch times different from those stated in this policy.
When applicable, the estimated fulfillment or dispatch period disclosed on the product page at the time of purchase applies to that product.
If an order contains both in-stock merchandise and merchandise subject to a special fulfillment schedule, the products may be shipped together or separately depending on the applicable fulfillment requirements.
SHIPPING DELAYS BEFORE DISPATCH
Saint Montrale makes shipping representations based on the fulfillment information reasonably available when an order is placed.
If Saint Montrale becomes unable to ship an order within the timeframe promised at the time of purchase, Saint Montrale will provide notice and, where required by applicable law, provide the customer with the opportunity to consent to the delay or cancel the affected unshipped order for a refund.
RETURNS & EXCHANGES
Shipping charges associated with returns and exchanges are governed by the Saint Montrale Returns & Exchanges policy applicable to the order.
Customers should review that policy before initiating a return or exchange.
Unless otherwise stated in the Returns & Exchanges policy or required by applicable law, original delivery charges are non-refundable.
INTERNATIONAL DELIVERY
International delivery is available only to destinations currently supported by Saint Montrale and the available shipping services.
International delivery rates are calculated at checkout based on the destination, parcel specifications, available delivery service, and other applicable shipping factors.
International delivery costs vary by destination and are the responsibility of the customer unless Saint Montrale expressly states otherwise for a particular release, promotion, or order.
If no delivery option is available for an international destination during checkout, Saint Montrale is not currently able to accept delivery to that destination.
International transit times may be affected by customs processing, local authorities, carrier operations, and conditions within the destination country.
DUTIES, TAXES, CUSTOMS & BROKERAGE CHARGES
Unless expressly stated otherwise during checkout, international delivery charges do not include import duties, import taxes, customs charges, brokerage fees, or similar destination-country charges.
International shipments may be subject to these charges after entering the destination country.
Where such charges have not been collected by Saint Montrale during checkout, they are the responsibility of the recipient and may be required by the applicable government authority, customs authority, or carrier before delivery can be completed.
Saint Montrale does not control the amount of duties, taxes, customs charges, or brokerage fees imposed by another country or carrier.
Customers are responsible for understanding any import requirements applicable to their destination before placing an international order.
Refusing or abandoning an international shipment because duties, taxes, customs charges, brokerage fees, or similar charges are due does not make those charges the responsibility of Saint Montrale.
If a refused, abandoned, or unclaimed international shipment is returned to Saint Montrale, any eligible refund will be determined after the merchandise has been received and reviewed. Original delivery charges and any return-shipping, customs, brokerage, or related costs actually incurred may be non-refundable or deducted from the refund to the extent permitted by applicable law.
INTERNATIONAL CUSTOMS INFORMATION
Saint Montrale will provide required customs information based on the merchandise contained in the shipment.
Saint Montrale will not intentionally falsify merchandise values, product descriptions, customs classifications, or designate a commercial purchase as a gift for the purpose of avoiding customs duties or taxes.
International customers may be required by their country’s customs authority or carrier to provide additional information before delivery.
Failure to provide required information may delay or prevent delivery.
MARKETPLACE ORDERS
This policy applies to purchases completed directly through saintmontrale.com.
Orders placed through third-party marketplaces or sales channels, including TikTok Shop, may also be subject to the shipping, fulfillment, delivery, dispute, and consumer-protection requirements of the applicable platform.
Where an applicable marketplace rule provides additional requirements or protections, those requirements apply to the marketplace order.
Delivery rates, promotions, or shipping programs offered through a third-party marketplace may differ from those offered directly through saintmontrale.com.
CONTACT
For order or delivery assistance, contact:
info@saintmontrale.com
Please include your order number when contacting Saint Montrale regarding an existing purchase.
Saint Montrale reserves the right to update this policy as its delivery services, fulfillment operations, carrier relationships, and product offerings evolve.
Changes to this policy apply prospectively and do not reduce rights applicable to an order under the terms presented when that order was placed.
Nothing in this policy limits any consumer right or remedy that cannot legally be excluded.
Last Updated: August 14, 2026